Contact Centers Training Academy

Contact Centers Training Academy

Safir Abi Aram CO. as the first outsourcing contact center company in Iran with more than 10 years of experience in implementing major domestic and international projects in this field, since its inception, it has recognized the important role of education in this industry and in this regard, in collaboration with professional instructors and also by relying on the knowledge and experience of the organization and managers. Has implemented specialized courses for contact centers at different levels.

The fact is that in today’s world what is most important is human power. Economists believe that what ultimately determines the characteristics of a country’s economic and social development process is its human resources, not capital or other material resources.

Contact Centers Training Academy

Services

Consulting Customer Relations Centers

Consulting Customer Relations Centers Due to the wide range of equipment, as well as the modules for contact centers and CRM, and the diversification of … "Consulting Customer Relations Centers"

Seminars held at the Academy of Customer Relationship Training

The seminars held at the Academy of Education for Customer Relations Centers in recent years are as follows. Stay tuned for future seminars…. The First … "Seminars held at the Academy of Customer Relationship Training"

Contact Centers Training Academy

Training the managers of call centers Essential skills & knowledge for efficacious Contact center management Contact center Strategy Succeeding with metrics Monitoring & Coaching Read … "Contact Centers Training Academy"

Education Courses

Managers
supervisors

 

Agents

 

The Call Center Academy is a specialized assessment center, training and assessment of contact centers and forces operating in the customer service industry.

latest posts

Skills-based routing

In the past, agents answering calls were generally able to be assigned to only one queue taking one type of call. This meant that agents … "Skills-based routing"

Our Customers

Contact Centers Training Academy

Safir Abi Aram CO. as the first outsourcing contact center company in Iran with more than 10 years of experience in implementing major domestic and international projects in this field, since its inception, it has recognized the important role of education in this industry and in this regard, in collaboration with professional instructors and also by relying on the knowledge and experience of the organization and managers. Has implemented specialized courses for contact centers at different levels.

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