Customer Service Center Training Academy
Safir Abi Aram CO. as the first outsourcing contact center company in Iran with more than 10 years of experience in implementing major domestic and international projects in this field, since its inception, it has recognized the important role of education in this industry and in this regard, in collaboration with professional instructors and also by relying on the knowledge and experience of the organization and managers. Has implemented specialized courses for contact centers at different levels.
The fact is that in today’s world what is most important is human power. Economists believe that what ultimately determines the characteristics of a country’s economic and social development process is its human resources, not capital or other material resources.
The importance of training
Specialized call center training
Customers are currently the most important asset of any business and, in the current circumstances, maintaining this valuable asset is in high priority for organizations and corporations. The Contact center as one of the most important communication tools for customers in a two-way interaction has a great ability to create value as well as create the right experience. One of the three main areas in the customer care centers, which has the most financial and managerial investment, is the human resources that are in fact the main center of the call center and the manifestation of all the activities of the center.
It is very important to empower these forces at all levels to provide a quality service at the call center.
Contact center has very dynamic and flexible workspace also working strategies are huge, which requires call center managers to be familiar with the design and implementation strategies of contact centers.
Contact center workspace is unpredictable so the role of supervisors in critical times and instant decisions is very important.
The main product, which is the expert’s conversation with customers, is controlled after delivery, which makes the importance of manpower more visible.
Contact Center Academy
Contact Center Academy Visions
The Contact Center Academy is a specialized assessment center, training and evaluating call centers and forces employed in the customer care industry.
Become the leading reference center for assessing and training the Contact Center industry in Iran and one of the most trusted center in the Middle East until the end of 2025.
Knowledge generation in customer care (Contact Center) field.