Contact Centers Training Academy Articles
Wrap time, after-call work, ACW, post-call processing – these are just some of the names for that important piece of time in a contact center … "How to reduce After Call Work"
Establishment of business process outsourcing or BPO companies has brought a new storm in the worldwide market. People might think it’s an HR trend, but … "Benefits of outsourced customer service"
Customer service in a concept we know today has been around for about two centuries. In many years ago customer service was limited to the … "Do’s & Don’ts of Customer Service"
The call center is a unit or part that, according to the available equipment, its agents answering high volume inbound and outbound calls of a … "Strategies to prevent Burnout in call centers"
Customers are the heart of every business and should always be the top priority. Currently, the average customer isn’t going to call your business for … "Tips to boost online customer service"