Contact Centers Training Academy Articles

Contact Center Environment

The main task for a contact center is to take care of customers. It’s important to remember that your agents work directly with your customers.

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Different types of call center

Today’s business environment can only be described as unstable and unforeseeable. In order to confirm to these fast-paced changes, business organizations have to use different

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call center parameters

Every call center has to deal with many calls on services and issues and make sure that these calls are satisfactorily responded. Measuring the performance

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